Familiarization tour to Shangri-La Colombo – Travel and Tourism


The recent familiarization tour to Shangri-La Colombo led by the Learning and Development Department of Shangri-La Colombo provided Travel and Tourism students at William Angliss Institute @ SLIIT with an exceptional opportunity to learn about the hospitality industry and hotel operations. The program commenced by providing students with an overview of how the travel and tourism industry is integrated with hotel operations. During the field trip, the students explored various hotel departments, including the front desk, maintenance, and food and beverage. The students were given the opportunity to study room reservation procedures and systems, with a focus on revenue optimization. Students learned about the hospitality industry and the Shangri-la brand, including its history and specialty, Asian Hospitality. The session was rather significant as it was conducted by two alumni of William Angliss Institute @ SLIIT.

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