Policies and Procedures

Institute policies and procedures for international students are in accord with the Australian Government Education Services for Overseas Students Act 2000, Education Services for Overseas Students Regulations 2001, National Code of Practice for Registration of Providers of Education and Training to Overseas Students, Australian Recognition Framework Standards for Registered Training Organisations and the Vocational Education and Training Act 1990.

Notification of Address

Under Australian Government student visa regulations, you must register your residential address and telephone number with the Angliss International Office within seven days of arriving in Australia. You must also notify the Institute on the appropriate form of any changes to your residential address, within seven days, every time you change address. Students who undertake practical work placements as part of their course must also comply with this requirement. Addresses must be confirmed and or updated every 6 months.

Use of Personal Information

Your personal information that is available to the Institute, such as your address, telephone number(s) or academic results, cannot be disclosed under Australian law to third parties, including your parents, sponsors, family members or friends, without your written consent. If yo u want your parents or sponsors to receive copies of your academic transcripts, you must write to the Manager Angliss International Education at the Institute to give the Institute staff permission to release your results or other personal details to your parents, sponsors or friends.

Under Australian law (ESOS Act 2000), your personal information may be made available by the Institute to Commonwealth and State Government authorities. The Institute is also required to tell DIBP/DEEWR about certain changes to your enrolment and of any breach to the condition of your visa relating to attendance and/or satisfactory course progress.

Maintaining Privacy

We provide security for all our database intelligence in line with the Information Privacy Act 2014 and Electronic Transactions (Victoria) Act 2000. If we need to seek the services of a third party in order to receive your information or maintain our database, we will obtain a privacy agreement with that operator so as to maintain a secure database. If at any time you receive information from us that you don’t want to receive, just let us know by contacting the Information Centre by phone or email and we will remove your details from our database.

Freedom of Information (FOI)

William Angliss Institute complies with government regulations about Freedom of Information. If you have a FOI request, contact our FOI Officer or send us an email.

Credits and Skills Recognition

If you have earned qualifications or Statements of Attainment from other Institutes conducting nationally recognised training, you may be eligible for credits. Subject credits may be awarded to students who can supply documentation of having successfully completed prior subjects of similar duration, content and assessment requirements. Students may be required to undertake challenge or theory tests as part of the process of recognising credits. William Angliss staff who grant the exemptions will need to be confident the information provided by the student is reliable and authentic. If an assessment could lead to your study load being less than full time, you will be offered substitute subjects as available and where timetabling permits. Students must maintain a full-time study under Student Visa conditions.

No semester fee reductions are available for any changes to your subject loading within a semester. Fee reductions apply only if credits can be applied as semester blocks. The adjustment to the duration of your course due to credit processes can occur either before your student visa is issued or after it is issued. The Institute is required to notify DIBP of any change in course duration after a visa has been granted.


The Institute has an expectation that your attendance will be 100%. Poor attendance is a primary contributor to poor academic performance. The Institute monitors academic performance as per ESOS and National Code requirements, can be found here. Your attendance will be recorded and monitored on a regular basis and the Institute will note non-attendance, including absences due to illness or for any other circumstances, on your file. This information may be used in the decision to report you to DIBP if you do not make satisfactory course progress.

Course Progress

The Institute is required to monitor your course progress. Should you receive a letter from the Institute at any stage during a semester advising you that your course progress is a matter of concern to your teachers and coordinators, you will be required to participate in learning support and/or counselling, and/or undertake other obligations required by the Institute.

The Institute will require you to sign an agreement that you understand that your course progress is of concern and that you will participate in the support programs provided by the Institute. If you fail five units or more (50% for degree courses) in that semester, you will be required to attend further Institute support programs in the following semester and sign another agreement to participate in these support programs.

If you fail five units or more (50% for degree courses) at the end of the following semester, the Institute will notify you of the intention to report you to DIBP for unsatisfactory course progress. You will have 20 days to appeal against this notice. If your appeal is not successful, the Institute will proceed with the report to DIBP and you will be provided with the address of the DIBP office that you must attend for an interview. The Institute will also notify DIBP that this letter has been sent to you. You will be required to make an appointment with the DIBP office within 28 days of the date on the letter and present for the interview with photographic identification (such as your passport). As a result of this meeting, DIBP will make a decision on whether or not your student visa will be cancelled.

Please refer to our website to read more about the policy and procedure relating to monitoring your course progress as required by the Australian Government.

Issuing Qualifications and Statements of Attainment

Upon successful completion of all of the competencies in your course, you will be eligible to apply for the qualification for the course that you enrolled in. If you have only partially completed the course, you can apply for a Statement of Attainment.

Deferred, Suspended or Cancelled Studies

Institute policies and procedures for international students are in accord with the Australian Government Education Services for Overseas Students Act 2000, Education Services for Overseas Students Regulations 2001, National Code of Practice for Registration of Providers of Education and Training to Overseas Students, Australian Recognition Framework Standards for Registered Training Organisations and the Vocational Education and Training Act 1990.

Notification of Address

Once you have enrolled in a course, you cannot defer commencement of your studies or suspend your studies except in compassionate and compelling circumstances (eg illness, where a medical certificate states that you are unable to attend classes).

The Institute may cancel or suspend your enrolment because of inappropriate behaviour. If the Institute intends to cancel or suspend your enrolment, you will be notified in writing and you will have 20 working days to appeal using the Institute’s internal complaints and appeals process. The cancellation or suspension will not take effect until after the internal process is completed, unless extenuating circumstances relating to your welfare apply.

DIBP will be notified of your deferment, suspension or cancellation of enrolment and you will be required to present your air ticket to William Angliss Institute office and return to your home country unless DIBP provides written advice that you can stay in Australia.

The maximum deferment, suspension or cancellation of enrolment period is six months. Your visa will be cancelled if your deferment, suspension or cancellation of enrolment exceeds this period and you will be required to obtain a new visa to recommence your studies at the Institute.

The Institute Refund Policy should be referred to in terms of eligibility for refund of fees (see Student Default). The Institute tuition fees in place at the time of your new application will apply. You will also be able to recommence your studies within a semester only if a full time load can be configured.

Change of Institution/Provider

According to Standard 7 of the National Code 2007 of the ESOS Act 2000, students are restricted from transferring between registered providers prior to the student completing six months of the principal course of study. If you are currently studying at another registered provider in Australia and have completed less than six months of the principal program, William Angliss Institute can only accept you into our course if one of the following conditions is fulfilled:

– The original provider has provided a written letter of release;
– The original registered provider has ceased to be registered or the course in which you are enrolled in has ceased to be registered;
– The original registered provider has had a sanction imposed on its registration by the Australian Government or state or territory government that prevents the student from continuing his or her principal course
– Any government sponsor considers the change to be in your best interest and has provided written support for that change.
– For current international students at William Angliss Institute, the Institute will only consider issuing a release letter under compassionate or compelling circumstances (Policy).

However, you have the right to lodge an appeal against this decision. You must lodge an appeal in writing with the Director, International Services, within 20 working days. Whether you choose to lodge an appeal or not, you must remain enrolled and attend all classes as normal until the process is complete. If you have completed six months of the principal course at William Angliss Institute and decide to change institution, you must notify the Angliss International Education Office of your intention to move to another Institution within seven days of issue of an COE by your new education provider.

Complaints and Appeals

If you have a complaint about your course, your assessment or the Institute, we want to hear from you. But to make things fair for everyone, we’ve developed a student complaints procedure that everyone needs to follow. Visit our website or call our Information Centre for more information.

Students who wish to lodge a formal grievance should refer to the full Student Academic and Non-Academic Grievance/Complaints Policy and Procedure in conjunction with the William Angliss Institute Managing Diversity (Equal Opportunity and Minimisation of Inappropriate Behaviour) Student Policy. There is no financial penalty for students to pursue the William Angliss Institute Academic and Non-Academic Grievance/Complaints and Appeals Policy and Procedure.

If at any time the student is not satisfied with the fairness of this process or if a grievance still remains unresolved, the student has the right to lodge a complaint externally with an appropriate Government authority or external agency such as:

– International Student Care Service info@iscs.vic.gov.au
– Overseas Student Ombudsman
– Equal Opportunity Commission of Victoria
– Australian Human Rights and Equal Opportunity Commission
– Dispute Settlement Centre of Victoria
– Anti-Discrimination Board
– Consumer Affairs Victoria (Office of Fair Trading)
– other bodies as appropriate.

Students have the right to access the external appeals process at minimal or no cost. International students do not lose their right to seek external dispute resolution services or seek other legal remedies provided by organisations such as the Dispute Resolution Commission of Victoria under consumer protection law.

Further Information

The Institute has policies and procedures relating to access and equity, student agreements, appeals processes, declarations, enrolment and orientation, assessment, excursions, field trips, uniforms, equipment, and attendance. You can find more information on these policies and procedures on our website, or by contacting the Information Centre by phone or email.Visit here for more information

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